The Most Important Thing is that You Care

I need a desk lamp, so I took a walk at the local mall. There's this young lady standing by a bank of desk lamps. She greeted me nicely. When I ask about the lamps, she handed me a pamphlet and proceeded to describe the range of choices she has. She was nervous but I sensed that she's really trying to do a proper job. I made a quick decision and decided to buy one. She explained that she need to get it from the storeroom and she ran off. After a short while, she ran back and breathlessly apologized for not having that particular model in stock. I then asked for another model and off she went again. It was rather hot working in the "Indoor Lighting" section as you can imagine and she's already starting to sweat. She struggled back with a big box. I was about to thank her and make a move over to checkout when she suggested that it's best to test the lamp first. So she got the box on the floor and struggled to get the lamp out. A lot of struggling and apologizing ensured as she popped a light bulb in and hunted for a free electrical socket. When she finally got around to it, it didn't work, so she ran and got me a brand new bulb from another rack. When all is said and done she carried the lamp over to the checkout counter for me and wrote out a sales ticket. She then forgot what the price was and I walked back (it was a short enough distance) to take a look. Finally, she handed me her copy of the sales ticket by mistake until the cashier alerted her.

All in all, she is probably the most inexperienced and clumsy salesperson that I have ever met. However her saving grace is that she cared. Her sincereness and eagerness to do a good job really came through. She made me feel that she honestly cared.